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Club Policies

Code of Conduct

1. Purpose

The purpose of this document is to outline the minimum standards of conduct required for staff and players of the South Australian Bridge Association (SABA) including trainee and visiting players.

2. General

SA Bridge Assoc. encourages a friendly and fair attitude to all its business and providing an environment for bridge players in which all individuals are treated with respect.

A person playing bridge at SABA shall

  • conduct themselves at all times in a fair and responsible manner
  • refrain from comments or behaviours that are disrespectful, offensive, abusive, racist, or sexist. Behaviour that constitutes harassment or abuse will not be tolerated by
  • avoid behaviour that brings SABA or the game of bridge into disrepute, including, but not limited to abusive use of alcohol and non-medical use of drugs.
  • at all times adhere to the SABA’s operational policies and procedures and to the rules governing any competitions in which the representative participates on behalf of the SABA
  • not engage in any activity or behavior that interferes with a competition or with any player’s preparation for a competition, or which endangers the safety of others.

3. Guide on Expected Behaviour

  • Welcome the pair arriving at the table in a friendly manner.
  • Be a good “host” or “guest” at the table.
  • Make your System Card readily available to your opponents and fill it out completely. This is a requirement on competition nights.
  • Take care of your personal grooming adopting a smart, casual dress code.
  • Ensure that your mobile phone is turned off.
  • Give credit for good bids or plays to partner as well as opponents.
  • Bidding and playing a hand at a uniform speed.
  • Explain fully, when asked, your partnership bids and any related conventions.
  • Move to the next table as soon as possible after the Director calls the move.
  • Enjoy the company as well as the game.
  • Make bridge enjoyable for yourself, partner, and opponents.
  • Summon the Director appropriately i.e., “Director Please” NOT “Director”, and accept their ruling at the table.

4. Guide on Unacceptable Behaviour

  • General rudeness, insinuation, harassment or intimidation by word, gesture, or posture.
  • Openly criticising partner’s or opponent’s bids/plays.
  • Talking in a loud voice so that players at adjoining tables can hear the conversation.
  • Detaching a card before it is your turn to play.
  • Paying insufficient attention to the bid/game in play.
  • Objecting to a call for the Director.
  • Disputing a Director’s ruling at that time.

5. Prohibited Behaviours

  • Aggression: Loud arguing, profanity, intimidation, or public criticism directed at any player’s skill, bidding system, table opponents, or club staff (including Bridge Directors, Tutors, Committee members, any other staff or volunteers).
  • Slow Play: Intentional or habitual stalling to disrupt the game tempo.
  • Unauthorised Information (Law 73): Utilising vocal or non-verbal means including sighs, gestures, variations in bidding tempo, or body language to transmit illicit data to a partner.
  • Gratuitous Advice: Offering uninvited lessons or analysis at the card table.

 

Document Revision Notice: This policy has been updated with minor revisions for clarity, formatting, and/or administrative purposes. These changes do not alter the intent or substantive requirements of the previously approved policy.

 

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SA Bridge Assoc. Privacy  & Refund Policy

Introduction

SA Bridge Assoc. regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SA Bridge Assoc. users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact the Club Manager on 8373 3995.

Collection of Information

In order to use the website, Facebook or other social media for SA Bridge Assoc., we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by SA Bridge Assoc. is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website, Facebook or other social media.

Use of Collection Information

Any details collected from SA Bridge Assoc. customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at manager@saba.asn.au. 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at manager@saba.asn.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

SA Bridge Assoc. uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at manager@saba.asn.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

SA Bridge Assoc. may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

SA Bridge Assoc. does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the SA Bridge Assoc. site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.sabridgeassoc.asn.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

SA Bridge Assoc. Security Policy

SA Bridge Assoc. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by SA Bridge Assoc. or any outside party. – All transactions are performed under 128 Bit SSL Certificate. – All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. – eWAY is an authorised third party processor for all the major Australian banks. – eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SA Bridge Assoc.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. For annual subscriptions, monthly payments and monthly vouchers we will update our records/print vouchers within one working day of receipt of payment.

If you wish to query a delivery please contact us at manager@saba.asn.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at manager@saba.asn.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn,  used, or lost after delivery. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.